How do I know if I am selected?

You will be notified by email and will be invited to a live interview.

How do I prepare for my program?

Once selected, you will go through virtual preparation to learn the client’s business and customers before beginning work. Instruction can take anywhere from two days to several weeks, depending on the client, and consists of instructor-led and self-paced sessions.

Do I need to apply more than once?

No, you should only apply for one program. If that program does not work out, you are welcome to apply for the next open program that interests you.

Can I update my application after it has been submitted?

Yes, you may update your profile at any time, using the Update your Application button and the password you established when completing the application.

Do you have work available for someone in my state?

We accept applicants from all US states except California, New York, Pennsylvania and Washington. We also accept applicants from all Canadian territories.

What happens when the program ends?

Agents who have successfully completed at least 50 hours on a program are eligible to apply for additional program work. Programs are available to active agents first.

Can I work on more than one program at a time?

Yes, agents are typically eligible to work on two programs at once. We cannot guarantee consistent work will be available, but we do our best to keep reliable and successful agents busy. Please remember that reliability is as important as performance, especially when working with a virtual workforce

Who determines the hours I work?

Agents schedule their own work hours, and are responsible for them once set. Agents who consistently meet their commitments and perform well will be given priority when applying for new programs.

Do you provide benefits?

All of our agents are self-employed contractors. Traditional employee benefits, such as paid time off and health insurance, cannot be offered. The main benefits are the ability to schedule your hours and work when it is convenient for you—from the comfort of home, without the hassles of commuting and outside expenses. Working Solutions also offers several agent community perks, including discounts to major computer retailers, and agent rewards and referral programs

Do you have a referral program?

Yes. If you were referred to us by one of our agents, be sure to list their agent ID on your application. Agents who make successful referrals are awarded $100 for each one, provided the new talent meets all requirements.

How much can I earn?

Each program is paid differently. Some pay by the record or entry, while others pay by talk minutes, sales, or a combination of both. Some agents may be paid a set amount per program. Agents have earned the equivalent of anywhere from $9 an hour to $30 an hour, depending on the program. Your income will vary, based on the work you are doing, your performance, how much work is available, and how much time you put in.

How will I get paid?

We offer direct deposit, or we can send checks by mail. Checks are issued twice a month for completed work, which must be invoiced.

Will working as an agent replace my full-time job?

Working Solutions provides flexible work schedules, ranging from 15 to 20 hours a week to 40 or more. At certain times of year, such as the holidays, the hours can ramp up. At other times, when a program slows down, the hours can level off. For earning potential, agents should calculate their hours in terms average workflow over time.

What else do I need?

Without exception, we request a quiet, secure, uninterrupted work environment during all working hours.

Operating Systems

• Windows 7
• Windows 8.1
• Windows 10

Random Access Memory (RAM):

• Minimum 4 GB

Graphics Card/Monitor Resolution:

• Minimum of 1024 x 768
• Recommended 1280 x 800

Broadband internet connection (minimum download speed of 5 MBPS):

• Cable
• Fiber Optic
• DSL
• Corporate LAN

Processor type:

• Intel Core i3/i5/i7 running at 2.0GHz base processor speed.
• AMD A-Series Processor (A6/A8/A10) running at 2.0 GHz base processor speed or higher.

Phone Service:

• Preferred – POTS (Traditional landline service provided by a phone carrier)
• Digital (Landline service provided by a cable or fiber optic carrier)

Mouse and Keyboard:

• Preferred – Wired
• Wireless

Headsets:

• A good telephone headset is essential. Many issues with call quality are often traced back to the agent’s headset.
• Computer headset (USB or analog) for preparation classes and continuing education

Are there any Internet providers known to be incompatible?

The following Internet providers are incompatible:

• Wireless (WISP)
• ISDN
• Dial-up
• T1
• PCS/3G/4G (Cellular)
• Satellite
• Broadband Over Power Lines (BoPL)

How do I know my ISP connection speed will pass testing?

To test your ISP connection speed, please visit Speedtest.net and complete the speed scan. If your download speed fails to meet the minimum standard, contact your ISP (Internet service provider) to see what your optimal speed is and to determine if an upgrade is needed.

Can my computer be on a wireless connection?

Due to the sensitivity of client software, systems and connections, we cannot support wireless connectivity. During work hours, the wireless connection adapter should be turned off or disabled to ensure that all Internet traffic only goes through your wired connection. Please become familiar with the wireless adapter settings or physical on/off switches on your machine so you may make these changes as needed.

The following phone connections are not compatible. This includes but is not limited to:

Cellular (wireless) telephone service

VoIP telephone adapter connections (such as Vonage and MagicJack)

Other VoIP services rendered via soft phone (Skype)

What kind of software do I need?

A PC that is fully updated with all current patches, critical updates, and service packs from Microsoft Update is requested. These guidelines are outlined for each program as agents are provided with the program offers.

What if I am using an older version of Windows or a Mac?

We do not support older versions of Windows. We also do not support work directly on Mac OS X or any Linux-based operating system..