Long before the gig economy took hold, Kim Houlne, founder of Working Solutions, saw the value of on-demand contact center outsourcing, delivered by remote and independent customer service agents.
Advancing On-demand Customer Care
Breaking free of brick-and-mortar call centers, Working Solutions chief executive Kim Houlne introduced the industry to virtual contact center solutions. Her company broke ground in 1996 with its home-based agent model in the USA, later expanding into Canada.
FlexJobs, a distributed workforce expert, has named Working Solutions among its Top 100 Companies with Remote Jobs for six years in a row. Based in Dallas, Texas, the company today is one of the world’s largest, customer-care workforces, with 150,000+ agents.
Kim accrued significant marketing and management experience before starting Working Solutions as a woman-owned business. She held senior marketing management positions in consulting, as well as in financial and insurance industries. They included:
Intuition is as important as a business degree. Thinking one step ahead and having the ability to predict how your clients will respond, or what will happen in your market, are critical to business success.”
- Kim Houlne
News Worth Knowing
Leading the business for 24 years, Kim Houlne is a well-respected, sought-after industry visionary.