Working Solutions has a business model that depends on the ability to instantaneously connect a large number of people to the right agent anywhere in the country without dropping any calls.VP at Sprint
These people are more motivated, generally more mature, educated and generally have a background in leadership. We are actually realizing some pretty good double-digit savings from this.Director Operations Management at Office Depot
We have been extremely pleased with the technology and the quality of Working Solutions’ agents. They are some of the most professional agents I've worked with. You'd never know they were at-home agents.Director of Client Services at Ensenda
Working Solutions is recognized by FlexJobs as #13 of its Top 100 Companies out of 30,000+ in 2015.
Kim Houlne is student of different psychological management styles...from fiercely competitive workplaces to detached management to leaders who do right by people—her preferred style. From the start, Houlne sought to establish “a high degree of emotional intelligence” at Working Solutions.
If you’re recruiting for your remote call center, here are some tips on how to find the best agents out of what will probably be hundreds, if not thousands of applicants:
Let’s state the obvious: To deliver great service, you first must understand how a business runs—becoming one with it.
A service provider has to know the ins and outs of a client’s operations, from customers to processes to lifecycles. By definition, responsive service has to be fluid—in thought and action.