Working Solutions has developed proprietary technology, uses major telecom carriers, and several Application Service Providers (ASPs) to deliver the voice switching and data delivery technology in all aspects of its business. The Company uses a variety of Internet / intranet technology platforms internally, as well as leverages some key strategic technology partners.

Working Solutions’ call center solutions are custom designed to “wrap around” the client’s existing technology infrastructure. All systems are characteristic of “next generation” data facility centers, enabling us to provide world-class customer service and a closed loop information flow between Working Solutions, the client, and the end-user customer.

Working Solutions constantly evaluates and implements new technology options as they become available to further enhance the management and efficiency of our remote agent community.

In-house training staff and remote learning tools ensure that the client’s curriculum is used to prepare a customized training program using techniques proven effective in distance learning environments. After training, Working Solutions tests agents to ensure competency in the client’s service and process knowledge.

Working Solutions can provide customized order and call tracking information for the client to use in addition to its standard data entry/call tracking management reports.

Agents OnDemand™

Additional Solutions


Home | About Us | Solutions | Market Focus | Industry Resources | Agents | Contact Us | Site Map
Copyright © WSOL Inc. All Rights Reserved