Solutions has developed proprietary technology,
uses major telecom carriers, and several Application
Service Providers (ASPs) to deliver the voice
switching and data delivery technology in all
aspects of its business. The Company uses a variety
of Internet / intranet technology platforms internally,
as well as leverages some key strategic technology
Solutions’ call center solutions are custom
designed to “wrap around” the client’s
existing technology infrastructure. All systems
are characteristic of “next generation”
data facility centers, enabling us to provide
world-class customer service and a closed loop
information flow between Working Solutions, the
client, and the end-user customer.
Solutions constantly evaluates and implements
new technology options as they become available
to further enhance the management and efficiency
of our remote agent community.
training staff and remote learning tools ensure
that the client’s curriculum is used to
prepare a customized training program using techniques
proven effective in distance learning environments.
After training, Working Solutions tests agents
to ensure competency in the client’s service
and process knowledge.
Solutions can provide customized order and call
tracking information for the client to use in
addition to its standard data entry/call tracking