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CORPORATE OVERVIEW
Since
1996, Working Solutions has provided customer
service excellence by offering technology solutions
and an educated, experienced, and motivated remote
agent workforce. Our ability to listen to our
clients and our knowledgeable management team
enables us to create the right solution that meets
the needs of our clients and the marketplace.
The Working Solutions concept is relatively simple:
take the traditional “bricks and mortar”
call center and open the recruiting pool to the
“world”.
Working
Solutions leveraged new developments in the past
few years - increased computer processing power,
broadband availability at the residence level,
carrier-based network-grade ACD, IVR and speech
facilities, commoditized long distance, IP enabled
hosted CRM applications, and an increasingly dedicated
high quality workforce - to offer virtually every
service available through a traditional contact
center, but “better, faster, and cheaper.”
The
Company’s mission is to achieve the highest
level of consumer satisfaction and build customer
loyalty by delivering superior quality, cost-effective
customer solutions through our experienced remote
agent community and proprietary technology.
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