Your questions. Our answers.
Thinking about joining our virtual agent community? You’re bound to have some questions. We’ve broken them down for a quick, easy read. Click on each to find out more:
- About Working Solutions
Working Solutions was created in 1996 to provide legitimate work-at-home opportunities.
Our agent workforce is made up of highly qualified independent contractors. We partner with clients from different industries, providing them with educated and experienced professionals, as well as a talented project management team. Agents like working for us, as evidenced by our #1 rating on Glassdoor.
- Application Process
How do I apply to become an agent?
There are a couple ways to apply. One is on our career site. Another is on the homepage of our corporate website.What will I need to do?
Once you submit your application and brief technology scan, you will have the opportunity to complete our assessments, which include written and verbal interview questions and aptitude tests. It will take you less than an hour to complete the whole process.Can I retake the assessments?
Because of the volume of applications, we only allow one-time testing. Please ensure you have the time and a quiet location before you begin.How do I know if I passed?
You will be notified by email. If you meet the criteria, you will be considered for program opportunities that appear to be a match.How do I know if I’ve been selected for a program?
We will contact you by email with all the program details. If you accept the terms and are selected, an independent contractor agreement will be drafted. It will outline the scope of the work and your objectives.How do I prepare for my program?
Once selected, you will go through virtual preparation to learn the client’s business and customers before beginning work. Instruction can take anywhere from two days to several weeks, depending on the client. You will be paid for your time, providing you meet all the program requirements.How long will it take to be selected for a program?
New programs can begin any time, and each client has different needs. A match can occur immediately or may take a little longer, so be sure to keep your application current and we will notify you with the first potential match. Be sure your ISP and/or email are set to accept email from anyone with a @workingsol.com address.Do I need to apply more than once?
No, you should only complete one application. Any additional applications will not be accepted.Can I update my application after it has been submitted?
Yes, you may update your profile at any time, using the Complete or Update your Application button and the password you established when completing the application.Do you have work available for someone in my state?
Yes. As a virtual workforce, our Work Anywhere Agents do business across the United States.Why is my password not working?
The password is case-sensitive, so be sure you enter the correct case as well as the correct letters and numbers.How do I retrieve my password?
Please go to Complete or Update your Application and you will find a link below the “Login” button to retrieve it.
- Work and Compensation
What happens when the program ends?
Agents who have successfully completed at least 50 hours on a program are eligible to post for additional work. Programs are available to active agents first.Can I work on more than one program at a time?
Yes, agents are typically eligible to work on two programs at once. We cannot guarantee consistent work will be available, but we do our best to keep reliable and successful agents busy. Please remember that reliability is as important as performance, especially when working with a virtual workforce.Who determines the hours I work?
Agents are able to schedule their work hours, but they are responsible for them once set. Agents who consistently meet their commitments and perform well will be given priority scheduling.Do you provide benefits?
All of our agents are self-employed contractors. Traditional employee benefits, such as paid time off and health insurance, cannot be offered. The main benefits are the ability to schedule your hours and work when it is convenient for you—from the comfort of home, without the hassles of commuting and outside expenses.
Working Solutions also offers several agent community perks, including discounts to major computer retailers, and agent rewards and referral programs.Do you have a referral program?
Yes. If you were referred to us by one of our agents, be sure to list their agent ID on your application. Agents who make successful referrals are awarded $100 for each one, provided the new talent meets all requirements.How much can I earn?
Each program is paid differently. Some pay by the record or entry, while others pay by talk minutes, sales, or a combination of both. Some agents may be paid a set amount per program. Agents have earned the equivalent of anywhere from $9 an hour to $30 an hour, depending on the program. Your income will vary, based on the work you are doing, your performance, how much work is available, and how much time you put in.How will I get paid?
We offer direct deposit, or we can send checks by mail. Checks are issued twice a month for completed work, which must be invoiced.Will working as an agent replace my full-time job?
Working Solutions provides flexible work schedules, ranging from 15 to 20 hours a week to 40 or more.
At certain times of year, such as the holidays, the hours can ramp up. At other times, when a program slows down, the hours can level off.
For earning potential, agents should calculate their hours in terms average workflow over time.Why can't I access the secure agent area of the website?
It is only available to active agents who currently are on a program.
- System Requirements
- Operating Systems:
- Windows Vista (please note, this operating system is being phased out)
- Windows 7
- Windows 8
- Windows 8.1
- Random Access Memory (RAM):
- Minimum of 3 GB
- 4 GB is preferred
- Graphics Card/Monitor Resolution:
- Minimum of 1024 x 768
- Recommended 1280 x 800
- Approved ISP Types:
- Fiber Optic
- Corporate LAN (must be able to result in a min of 3 Mbps downstream)
- Download Speed: at least 3 Mbps
* Typically, a 3 Mbps service results in approximately 75% (or 2.25 Mbps) download speed. You would need to check into a 6 Mbps to result in consistent 3 Mbps download speeds.
- Upload Speed: at least 500 Kbps
- Download Speed: at least 3 Mbps
- CPU Vendors:
- Intel: Intel Atom processors are not allowed due to lower functionality—netbooks typically have this processor and are not compatible for our client programs.
- Web Browser:
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Phone Service:
- Preferred – POTS (Traditional landline service provided by a phone carrier)
- Digital (Landline service provided by a cable or fiber optic carrier)
- Mouse and Keyboard
- Preferred – Wired
- A good telephone headset is essential. Many issues with call quality are often traced back to the agent’s headset.
- Computer headset (USB or analog) for preparation classes and continuing education
- Other Technology Questions
Are there any Internet providers known to be incompatible?
The following Internet providers are incompatible:
How do I know my ISP connection speed will pass testing?
- Wireless (WISP)
- PCS/3G/4G (Cellular)
- Broadband Over Power Lines (BoPL)
Can my computer be on a wireless connection?
- To test your ISP connection speed, please complete the brief technical scan, which is part of our agent application.
- If your download speed fails to meet the minimum standard, contact your ISP (Internet service provider) to see what your optimal speed and to determine if an upgrade is needed.
Due to the sensitivity of client software, systems and connections, we cannot support wireless connectivity. During work hours, the wireless connection adapter should be turned off or disabled to ensure that all Internet traffic only goes through your wired connection. Please become familiar with the wireless adapter settings or physical on/off switches on your machine so you may make these changes as needed.What if I do not have Internet Explorer 9?
Working Solutions no longer supports Internet Explorer versions lower than version 9. If you do not have the latest available version of Internet Explorer, we suggest you upgrade to maintain system security.The following phone connections are not compatible. This includes but is not limited to:
What kind of software do I need?
- Cellular (wireless) telephone service
- VoIP telephone adapter connections (such as Vonage and MagicJack)
- Other VoIP services rendered via soft phone (Skype)
A PC that is fully updated with all current patches, critical updates, and service packs from Microsoft Update is requested. These guidelines are outlined for each program as agents are provided with the program offers.What if I am using an older version of Windows or a Mac?
We do not support Windows 95, 98, ME, 2000, XP or Vista. We also do not support work directly on Mac OS X or any Linux-based operating system.What telephone equipment will I need?
Working Solutions recommends a land line (POTS) phone service with no enabled features and a telephone headset for optimal performance. Alternately, agents may also elect to use a digital phone service from either a cable or fiber optic carrier providing no special features.*
Phones must be free from voicemail, call waiting, call blocking and any other extra features so that your phone rings busy while in use.
*Note: Agents are responsible to ensure the quality of services with their Telecom/ISP provider and their telecom hardware including wiring, modems, routers, telephones, and headsets.What else do I need?
Without exception, we request a quiet, secure, uninterrupted work environment during all working hours.