Long before the gig economy, Working Solutions founder Kim Houlne saw the value of on-demand contact center solutions. The company knows how to blend AI-enabled services with personalized care by intelligent agents (IA).
Executive Insight: Working Virtually for 27 Years
The Woman Achiever profiles Kim for her business acumen and leadership. Read more.
Advancing On-demand Customer Care
Breaking free of brick-and-mortar call centers, Working Solutions chief executive Kim Houlne introduced the industry to virtual business process outsourcing (BPO) solutions. Her company broke ground in 1996 with its forward-thinking model first in the USA, and later expanding into Canada.
In 2023, FlexJobs, a distributed workforce expert, again named Working Solutions among its Top 100 Companies with Remote Jobs, ranking it #2. Based in Dallas, Texas, the company today is one of the world’s largest, customer-care workforces, with 150,000+ virtual agents. Read more.
Kim accrued significant marketing and management experience before starting Working Solutions as a woman-owned business. She held senior marketing management positions in consulting, as well as in financial and insurance industries. They included:
Intuition is as important as a business degree. Thinking one step ahead and having the ability to predict how your clients will respond, or what will happen in your market, are critical to business success.”
Leadership has to be earned every day—with colleagues, clients and their customers, and the business community.
A Blended Workforce Offers OptionsKim Houlne addresses a blended workforce of in-office and remote agents during the pandemic in Contact Center Pipeline.
Sustaining Customer Service during COVID-19 The deadly virus isn’t going away anytime soon. Because of that, chief executive Kim Houlne believes working virtually is vital.
On-Demand CX Outsourcing is in Demand The effects of the gig economy on customer service agents. Kim Houlne is featured in this 2019 article by Susan Hash.
