Working Solutions
AgentsOnDemand
WSiNet
Make 2014 Rock Apply Now

 


Before you walk through the door of any workplace, it’s best to know what’s on the other side. That’s why we’re pleased to see that Working Solutions receives a 90% recommend rate from our agents and employees on Glassdoor. That percentage is more than double the rate of our competitors. In the workplace and marketplace, the best begets the best. Give us a closer look. We believe you’ll like what you see—and apply. 

Sporting Goods/Outdoor Sales and Service – Work at Home – All U.S.

Gear Up with Us—And Serve Customers

Apply only once: We value your time. That’s why when you apply, your application is available for all our open programs. We do ask that you specify which program interests you by entering a keyword in the additional information section of the application, such as: APPOINTMENT SETTING, SPORTS, TRAVEL or SABRE, TELCO OR TICKETING.

What it takes—program details: Working Solutions is partnering with a premier sports, outdoor and lifestyle retailer. It offers a broad assortment of quality hunting, fishing and camping equipment—along with sports and leisure products, footwear, apparel and much more. You will work online and over the phone with this retailer’s customers.

Our client's philosophy is to deliver an unparalleled shopping experience by:
•    Providing convenience
•    Offering a broad selection of quality products
•    Delivering exceptional customer service
•    Selling the right merchandise at everyday low prices

Agents will provide sporting goods expertise to help callers place orders from the client’s catalog or website, as well as assisting them with any existing order. Agents will use a variety of systems and sites to retrieve product information, place orders and clearly document those calls as they occur. 

A strong sales background is important for this program. Agents must be able to recommend complementary products to customers. For example, a customer ordering running shoes would be offered socks and other running apparel as well.

We ensure quality service through the best agents—which could be you. Know that Working Solutions receives a 90% recommend rate from agents on Glassdoor. It’s what clients expect.

Still interested? Please keep reading.

Program hours: The client’s current operating hours are 7 a.m. – midnight (Central Time), seven days a week. Agents need to commit to a minimum of 20 hours a week during those hours to remain proficient and on active status for this contract.

Background check: Agents on this program must successfully pass a background check. It includes a Social Security number verification and a criminal history check.
 
Program requirements:

Sporting/outdoor expertise – Agents must be sporting or outdoor enthusiasts to guide customers through the order and add-on sale process. Academy customers expect to speak to an expert on each call.

Excellent customer service – Agents need strong verbal communication and rapport-building skills to help callers with orders, tracking and product information.

Sales skills – Agents must be comfortable offering additional sporting and outdoor products as complements to the items being ordered on each call.

Multi-tasking – Agents must be able to operate multiple systems simultaneously while maintaining constant communication with customers.

Apply now: Please specify the keyword SPORTS in the additional information section of your application.

Exciting Sales Opportunity – Work at Home – All U.S.

Help Others Relax—While You Earn

Apply only once: We value your time. That’s why when you apply, your application is available for all our open programs. We do ask that you specify which program interests you by entering a keyword in the additional information section of the application, such as: APPOINTMENT SETTING, SPORTS, TRAVEL or SABRE, TELCO OR TICKETING.
    

What it takes—program details: Working Solutions has an exciting opportunity in the vacation sales industry for determined, sales-minded individuals who are strong closers. Our client is a vacation wholesaler that provides great getaway options at a low cost.

Agents will make outbound calls to potential vacationers in response to submitted interest forms. They will be asked to choose a specific time and day to attend a presentation on vacation packages. Agents will be responsible for securing the appointment time and day.

Agents are authorized to offer great attendance gifts, such as cruise vouchers or tablets, to encourage attendance. For each vacationer who attends his scheduled session, the agent will receive a sales bonus in addition to pay for standard talk time.

We ensure quality service through the best agents—which could be you. Know that Working Solutions receives a 90% recommend rate from agents on Glassdoor. It’s what clients expect.

Still interested? Please keep reading.

Program hours: This client’s operating hours are Monday – Friday 7 a.m. – 1 p.m. and 3:30 p.m. – 9 p.m. (Central Time) and Saturday 8 a.m. – 11a.m. (Central Time). Agents need to commit to a minimum of 20 hours a week during those hours to remain proficient and on active status for this contract.

Program Requirements:

•    Agents must have excellent sales skills, and be determined and persistent in closing a sale.
•    Agents must be comfortable working to secure an appointment time on each call, offering multiple rebuttals as necessary. Strong second attempts are necessary to secure appointments.
•    Beyond the commitment of consistently providing a minimum of 20 hours a week, agent have the most opportunity for success when scheduling work time in blocs of two hours or more.

Apply now: Please specify the keyword APPOINTMENT SETTING in the additional information section of your application.

Corporate Travel Agents – Work at Home – All U.S.

Help Customers Travel the World—From Your Own Home

Apply only once: We value your time. That’s why when you apply, your application is available for all our open programs. We do ask that you specify which program interests you by entering a keyword in the additional information section of the application, such as: APPOINTMENT SETTING, SPORTS, TRAVEL or SABRE, TELCO OR TICKETING.


What it takes—program details: Working Solutions is seeking travel agents to work from their homes, supporting our corporate clients. Agents will make air, hotel and car reservations for corporate clients, using a web-based Sabre application. 

Agents will provide routing and pricing—plus rerouting and repricing—information to facilitate customer decisions on itinerary selection and ticketing options for new air, car and hotel reservations, as well as changes to existing reservations. Calls will be routed to the agent's home and reservations will be made using the client's reservation system. 

Agents on this project will need a background in travel and recent Global Distribution System (GDS) experience. If your GDS experience is rusty, we offer refresher courses in Sabre.

We ensure quality service through the best agents—which could be you. Know that Working Solutions receives a 90% recommend rate from agents on Glassdoor. It’s what clients expect.

Still interested? Please keep reading.

Program hours: This client’s operating hours are 24/7. Agents need to commit to a minimum of 25 hours a week.

Program requirements:

•    Recent GDS experience (Apollo, Amadeus, Galileo, Sabre and WorldSpan)
•    Knowledgeable of corporate bookings and business demands
•    Experience in travel industry and delivering world-class customer service—the same you would expect

Rewards: Agents on this program will earn $12 - $17 an hour, based on productivity and certifications.

Apply now: Please specify the keyword SABRE in the additional information section of your application.

Telco Agents – Work at Home – All U.S.

Work with Us in a World Gone Virtual—And Profit

Apply only once: We value your time. That’s why when you apply, your application is available for all our open programs. We do ask that you specify which program interests you by entering a keyword in the additional information section of the application, such as: APPOINTMENT SETTING, SPORTS, TRAVEL or SABRE, TELCO OR TICKETING.

What it takes—program details: Our FORTUNE 100 client sets a high standard for sales and service to its customers. So do we. We’re looking for skilled professionals who can understand the business, can master the technology, and deliver great service—call after call, customer after customer.

On this program, agents will handle all aspects of customer service and billing inquiries with courtesy and professionalism. A key objective is one-call resolution. Agents are expected to cross-sell and retain the customer’s business.

We ensure quality service through the best agents—which could be you. Know that Working Solutions receives a 90% recommend rate from agents on Glassdoor. It’s what clients expect.

Still interested? Please keep reading.

Orientation and instruction: Taught by professional educators, the on-demand instruction for this client takes several weeks—for which you’re paid. This work isn’t for everyone. It takes the ability to simultaneously muti-task and interact with several different applications. Because of business demands, we need agents who want to work more than 20 hours a week—all from their homes.

Program hours: There is a wide range of program hours to accommodate all needs: 9 a.m. to 8 p.m. (Central time), Monday through Friday. Agents will need to commit minimum of 20 hours per week during the client’s operating hours.

Background check: All agents accepting this program must successfully complete a background check and drug test.

 Program requirements: 

•    Sales skills: Agents will offer additional products where appropriate based on call flow and customer needs.
•    Excellent customer service: Agents need strong verbal communication and rapport-building skills to provide premier service on multiple call types.
•    Critical thinking: Agents must be comfortable with and able to work through multiple types of customer situations, be able to find solutions to customer concerns with a focus on quality and business retention.
•    Multi-tasking: Agents must be able to operate multiple systems simultaneously, while maintaining constant communication with customers.
•    Availability: Agents will need to provide minimum of 20 hours per week on this program during the client’s operating hours (noted above).

Rewards: The more hours you pick up, the more money you make. When you figure in achieved incentives, it can add up. For this client, expect a $10.20 - $16.80 per hour equivalent, plus some great incentives.

Apply now: Please specify the keyword TELCO in the additional information section of your application.

Event Ticketing – Work at Home – All U.S.

Be a Fan—And Make Money, Too
 
Apply only once: We value your time. That’s why when you apply, your application is available for all our open programs. We do ask that you specify which program interests you by entering a keyword in the additional information section of the application, such as: APPOINTMENT SETTING, SPORTS, TRAVEL or SABRE, TELCO OR TICKETING.

What it takes—program details: Do you love sporting events, concerts or the arts? Working Solutions has a place for you as an online ticket agent. Our agents strive to knock it out of the park with stellar service to keep customers coming back as ticket buyers and sellers.

We ensure quality service through the best agents—which could be you. Know that Working Solutions receives a 90% recommend rate from agents on Glassdoor. It’s what clients expect.

Still interested? Please keep reading.

Program hours: We assist with customer interactions from 7 a.m. to 10:30 p.m. (Central Time), seven days a week. Agents need to commit to a minimum of 20 hours a week during those hours to remain proficient and on active status for this contract. We ask agents plan to work some weekend hours each week. There are high-volume weeks in March when agents will need to be able to work increase their hours to cover customer demands.

Program requirements:

Excellent customer service – Agents need strong verbal communication and rapport-building skills to ensure that sellers and buyers will be return customers.

Multi-tasking – Agents must be able to simultaneously operate multiple systems, while maintaining constant communication with customers.

Technical ability – Agents should have a strong technical background and be computer literate. They need to feel comfortable learning new systems and be able and willing to make minor adjustments to their computers to work with the client’s program technology. Experience in Seibel is a bonus.

Be a fan – Agents should be knowledgeable about events—sports, concerts and/or the arts.

Flexibility – This program has peak weeks in March. Agents will need to work additional hours beyond the program’s typical operating hours.

Apply now: Please specify the keyword TICKETING in the additional information section of your application.

What it takes to become an Agent:

Working Solutions selects highly educated and experienced professionals with great communication skills for our Agents On Demand program.

All of our agents have product knowledge and industry-specific experience to meet the business needs of our clients.