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Congratulations

to our 2014 Quality Award winner and nominees!

Check out who won and who was nominated!

2014 Quality Award Winner

Sandra Stein – Data Entry

Sandra has been a mainstay with the Data Entry team for many years. Her dedication and desire for perfection has allowed her to excel consistently in her work results. She is bilingual and an asset in both English and Spanish transcription. Sandra is a superior performer in all of the Working Solutions projects that she is assigned. She has sustained almost errorless Quality Control results over a prolonged period of time. She is, without a doubt, one of the Best of the Best and most deserving of this QA Award.

Congratulations to all of the nominees—for all of your outstanding qualities.

Ruby Porter

Tenured since 2011
Dedicated
Model agent
Humble, hungry and teachable

Susan Hegarty

Passionate about performance
Looks at ways to drive success
Finds tools and tricks of the trade and shares with the team
Makes suggestions for the newsletter

Aldo Covarrubias

Highest WTR and Add-A-Line performance
Immediately puts what he’s learned to use on his calls
Cheerful
Hungry for more information

Roberta Holmes

Quick to answer questions, share tips and help the team
Rallies the group every time she is in the room
Takes her performance seriously
Her enthusiasm is contagious

Dawn Ritter

On the program since 2009
Gives 110% each and every day
Conversion rates are high
Errors are non-existent

Retta Clement

Exemplary
Motivated, focused and determined
Excellent quality scores
Fantastic metrics

Solita Mejico-Fong

Smile in her voice
Authentic
Achieves above-and-beyond performance expectations
Goes the extra mile

Starr Tattersall

Tenacious
Made “Rock Star Molar”
Always challenges herself to do better
Generous and patient mentor

Kristy Fraser

Takes the entire team and community under her wing
Consistently high call quality
Above average statistics
Alerts the team to anything out of the ordinary

Pam Smith

Tenured since Wave 6
Went from agent to team lead to prep assistant
Helps recruiters attract potential agents
Contributes far outside the lines of her defined role

Lyn Moffatt

Tenured since Wave 9
Team lead role
First to volunteer when it’s time to take on something new
Amazing work on Travelocity

Paula Mayers

Brightens your day
Amazing resource, team mentor
Genuinely kind and caring
Turns an angry customer around every time